Constant Care

McLane Advanced Technologies delivers proactive maintenance services through our flat-rate ConstantCare IT Service Plan designed to reduce your costs, increase your profits and mitigate your business risks.

We become an extension of your business, and true Partner. Because our Service Plan is based on a flat monthly fee allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime – as a true Partner should.

  • Monitoring & Maintenance
  • Asset tracking and inventory Patch management
  • Antivirus management
  • Remote management
  • Help Desk
  • Server Disaster Recovery
  • Spam Filtering
  • Managed Firewall
  • Vendor Management
  • Monitored Remote Backup
  • Web Filtering
  • Data backup management
  • Hardware-as-a-Service (HaaS)
  • Web Hosting Wireless

Our relationship begins with evaluating your current state of technology, including infrastructure, hardware and line-of-business applications and Vendors. We work with you to identify your critical business processes, pain points and vulnerabilities, and perform a threat analysis to determine your business risks. Completing this process allows us to design a Technology Plan that aligns with your long-term business goals.

MAT’s ConstantCare Plan provides fast and effective Help Desk support while saving you money and reducing administrative hassles. MAT can operate as a primary help desk for your organization, act as an escalation resource for tricky technical issues, or be available in overflow situations when internal resources are too busy to respond.

We are your front line for support for urgent issues. Help is just a click away with our advanced service portal where users can enter and review service requests. Your users receive immediate access to MAT’s substantial pool of technical knowledge.

Problems that can be diagnosed and resolved remotely will be taken care of quickly and efficiently by MAT’s ConstantCare staff. When required, our team is also available to assist you with problems that cannot be resolved remotely and are not included in the ConstantCare agreement.

MAT is a Microsoft Gold Certified Partner with proven expertise.

McLane Advanced Technologies provides basic monitoring and maintenance for workstations, including the following:

  • 24x7 monitoring of the systems for specific types of software or hardware problems

  • Series of after-hours maintenance tasks including software updates, antivirus and spyware scans, defragmentation, and system cleanup

  • An assigned IT Manager who will visit monthly or quarterly (per plan) at a pre-determined date and time; will have a list of items for which they will be responsible during on-site visit; may also provide training or other support

  • Monthly executive summary report that assigned IT Manager will review with the client

  • Comprehensive quarterly review

You can trust McLane Advanced Technologies (MAT) to keep your systems running smoothly. Our clients say it best:

"MAT stays ahead of any potential problems with their maintenance program. I've enjoyed their fast response to problems/issues and the fact they can handle them remotely as we have offices in other cities."- Jennifer Ewing, IT Manager, The Wallace Group

Disaster Recovery and Business Continuity Service

ConstantCare Disaster Recovery from McLane Advanced Technologies is the best way to protect your business operations during a critical server outage.

Creating a Disaster Recovery, or Business Continuity Plan, is the first step in protecting your organization before disaster strikes. MAT’s ConstantCare team will consider key components crucial to your recovery, develop a comprehensive plan for your entire organization, and establish a formal process to restore your business continuity when a disaster occurs. A comprehensive, step-by-step process covers items such as contacting your local authorities and insurance carriers, re-establishing phone service, sourcing equipment, restoring data, and other essentials needed to restore your organization's operational capability.

In the event of a server failure, McLane Advanced Technologies‘ ConstantCare Disaster Recovery provides the onsite, depot labor necessary to restore the unit and resume services quickly. This plan is backed up with technology that keeps your systems working. Contact MAT today for full details.

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