Case Management

Many government entities are beginning to recognize the need for a fully integrated case management solution. Surprisingly, most case management functions are still handled using both paper documents and inconsistent software amongst departments. This leads to more time spent searching for correct information than actually managing cases.

An integrated case management solution increases information sharing, helps streamline business processes, creates better decision-making, and increases efficiency. Case management varies by industry, but the same risks and errors occur when there is not a solution that is integrated from start to finish.

It is evident that many government entities are in need of such a system that has the ability to access information and link relevant case data and documents throughout the entire process. Because every entity is different and case management needs vary, custom case management solutions are the answer.

Benefits of an integrated custom case management solution

• Reorganize inefficient processes by reducing the time employees spend manually entering, tracking, and transferring data and files between departments – saves both time and costs
• Develop more consistent and efficient data by incorporating alerts, notifications, version control, and chain-of-custody tracking
• Synchronize efforts and relationships between agencies and departments allowing the flow of data to be current, accurate, and complete in order to make the best decisions in a timely manner

Important to remember when choosing a software company

Not all software development firms are created equal. Help reduce project risk by considering the following when choosing your provider:

• How much interaction would you like to have with your development firm? If you would like to collaborate, choose a local provider or one who can travel to your location to analyze your environment.
• Test, test, test. Choose a software development firm that uses test driven development methodologies, which ensure your system will be thoroughly tested throughout the development process.
• Choose a developer with relevant casemanagement experience. A provider with case management development experience should have a staff who can ask the right questions to properly meet your needs.

Veterans Case Management

McLane Advanced Technologies’ (MAT) web-based Veterans Case Management System (VCMS) provides a secure portal that allows your organization to manage its entire Veterans Affairs compensation and pension claims process from any office location throughout the U.S. Claims information can be input into a database by multiple users and is stored in a standardized, secure environment. The result is faster processing, higher compensation rates and better service to your Veterans.

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Judicial Case Management

Citizens rely and trust in the justice system to detect and convict criminals, prevent criminal activity as well as create a safe society. These tasks are typically challenging, especially when there is a disconnection between the systems that are used to execute the process. Judicial systems throughout Texas use a variety of case management practices and software solutions.

This has created inefficient processes, missing data, and uncoordinated efforts between agencies and departments. With tight budgets and time constraints, the need for an end-to-end case management system is more evident today than ever before.