Veterans Case Management

Manage Veterans Claims From Start to Finish

McLane Advanced Technologies’ web-based Veterans Case Management System (VCMS) provides a secure portal that allows your organization to manage its entire Veterans Affairs compensation and pension claims process from any office location throughout the U.S. Claims information can be input into a database by multiple users and is stored in a standardized, secure environment. The result is faster processing, higher compensation rates, and better service to Veterans.

 KEY BENEFITS

• VA Forms Management
• Forms are readily available
• Info is automatically populated into selected forms
• No data re-entry
• Form submission statistics automatically collected

Reporting

• Supports VA Requirements
• Enables effective Management reports
• Ability to add custom state or VSO forms
• Ability to create and print daily, monthly, or yearly reports by region or state

Data Imports

• XML based imports enables data imports from a wide range of sources
• Ability to transfer information from existing systems without creating down time

Internet Based

• Secure login
• SSL ready

Secure

• User role determines access
• Ability to match access hierarchy to oganizational structure

Workflows For Smoother Processes

To coordinate and streamline its business process, the VCMS module incorporates a workflow to ensure essential steps are documented as Veterans progress through the system. Steps are enforced by using business rules and permissions, enabling case managers to build a plan, establish goals, document notes, and track progress. The case status is updated as Veterans work through the process.

User Friendly Forms

The VCMS includes 21 of the most frequently used Department of Veterans Affairs forms and creates a single point of data entry to auto-populate form fields with Veteran’s demographic information. Counselors complete additional fields on the form and print for the Veteran’s signature. Submission of the form is logged for each Veteran and can be edited as needed.

Robust Reporting Capabilities

In addition to a daily claims log report that displays daily activity by type, office or date, users can monitor performance by office and area to ensure goals are being met. Reports of the top six measures for monthly, quarterly, and annual bases are available as well as activity reports by offices. All reports can be exported in several formats, allowing further analysis by managers.

Import Data with ease and accuracy

The capability to preserve existing data while adding new details is the key to a complete and accurate database. Use of XML enables a wide variety of data sources, so your office can compile the various pieces of data into one complete system. Imports can be executed multiple times from a variety of source files or existing databases. As the new data is added, old data is preserved creating a high level of organization and efficiency. In addition, no duplicate data is allowed ensuring Veterans’
records are unique and accurate.

Security / Privacy

To guarantee claims information is transferred securely, the system uses a versatile security protocol to allow administrators to
define user roles and levels of access throughout the application. This allows secure claims information to be viewed by users based on your organization’s needs (VA accreditation, assigned POA, supervisory level, regional office, state headquarters). Each Veteran can be associated with an individual office or counselor, and each office can be connected with a group of offices. To ensure privacy, access can be set so that users only see records associated within their office groups. Access can also be set so that only accredited counselors with a specific POA can view a particular veteran’s records.

Deployment OPtions

The Veterans Case Management System can be deployed in the cloud, on your server, or hosted on MAT’s internal resources. We can develop a deployment strategy that will minimize disruptions to your current procedures and maximize current technology.